Tier 1
1 Month
Full Replacement
If a major hardware fault appears in the first 30 days, we replace the unit — not just repair. Same model or equivalent.
Warranty & Support
Real warranty on every laptop.
Every refurbished laptop sold by The Laptop Shop Lucknow comes with a layered warranty plus a full year of software support — included, no extras to add. Optional extended plans available if you want longer hardware coverage.
Included with every laptop
Standard warranty.
Four overlapping tiers cover you from day one through the first year. No paperwork — your Inventory ID on the QC certificate is your warranty record.
Tier 2
3 Months
Free Repair
Free repair for any covered hardware issue. Battery, screen, keyboard, ports, motherboard — all covered for 90 days.
Tier 3
6 Months
Free Service
Free servicing for performance, fan cleaning, thermal paste, and minor adjustments for half a year.
Tier 4
1 Year
Software Support
One full year of free help with Windows, drivers, software setup, and the AI assistant — over WhatsApp.
Optional add-on · Buy with laptop
Extended hardware coverage.
Want more than the standard cover? Add extended hardware warranty at the time of purchase. One-time payment, no recurring fees.
1 Year
₹4,000
One-time payment
- Hardware repair coverage
- Free diagnostics
- Priority WhatsApp support
2 Years
₹4,500
One-time payment
- Everything in 1-Year plan
- 24-month hardware cover
- Annual servicing included
- Saves ₹3,500 vs Year 1+1
3 Years
₹5,000
One-time payment
- Everything in 2-Year plan
- 36-month hardware cover
- Maximum peace of mind
- Best for daily-use buyers
Extended plans must be purchased at the time of laptop purchase. Ask the technician at checkout or mention it on WhatsApp.
What is & isn't covered
Honest, no fine print.
We tell you up front what the warranty covers and what it doesn't. No surprises six months later.
Covered
- Hardware faults found within the standard or extended warranty period
- Battery degradation faster than declared on the QC certificate
- Storage drive failure or unusual SMART data deterioration
- Display, keyboard, trackpad, or port malfunctions during normal use
- Motherboard, RAM, charging circuit failures during normal use
- Free Windows reinstall, driver setup, software help (1 year)
- Performance servicing — fan cleaning, thermal paste (6 months)
Not covered
- Physical damage from drops, impacts, or rough handling
- Liquid damage — spills on the keyboard, water exposure
- Damage caused by unauthorised repair attempts elsewhere
- Issues already disclosed as WARNINGs on the original QC certificate
- Loss or theft (insurance — separate from warranty)
- Cosmetic wear — minor scratches, faded keys after extended use
- Software issues caused by user-installed unsupported applications
How to claim warranty
Three steps. WhatsApp first.
No forms, no callbacks, no waiting on hold. Reach us on WhatsApp with your Inventory ID and we take it from there.
Find your Inventory ID
Look at the original QC certificate that came with your laptop — your unique ID is at the top (e.g. TLS-247).
WhatsApp us with details
Send the Inventory ID, a short description of the issue, and a photo or video if possible to +91 97737 40873.
We arrange resolution
We pull your original certificate, verify the warranty stage, and arrange repair, replacement, or service depending on what applies. Same-day response on working hours.
Have a warranty question?
Talk to us first. No forms.
WhatsApp us with your Inventory ID and we'll sort it out — repair, replace, or service, depending on what applies.